Salesupply: From ouch to wow

30. August 2021, mit Erik Pfannmöller

Executive Summary

To outsource or not to outsource? This is the question for many businesses, especially when you’re growing and internationalizing. For Henning Heesen, co-founder of Salesupply, the answer is a clear yes to outsourcing your customer service. He talks to Erik Pfannmöller about how outsourced call centers deliver a great service experience by creating a personal and emotional connection with the customer – no matter the language. Thinking about outsourcing, the first argument for it is always saving costs, but in Hennings opinion it should be all about providing better quality.

Zielgruppe

Startup
KMU
Corporate

Score Cards

90%
Praxisbezug
Praxisintensiv
75%
Wissenslevel
Fachkundig
80%
Zeitlosigkeit
Zeitlos

Darum solltest du reinhören

Du erfährst...
...how Salesupply became a eCommerce fulfilment and call center success story ...why having local people with local knowledge is essential for local success ...how to overcome the challenge of internationalization in eCommerce ...why a product complaint is a chance to win a customer over for a lifetime ...what it means to pursue the approach “from ouch make wow” ...why customer complaints should be read from bottom to top ...what advantages the combination of customer service and logistics can bring ...under which circumstances outsourcing is a superior method

Kapitel

(00:00:00) Introduction to the topic (00:05:14) How does Salesupply fit into the outsourcing market? (00:09:33) From ouch to wow (00:16:45) What makes the combination of customer service and logistics unique? (00:20:12) Outsourcing vs. In-house